Returns Policy

When you receive your order, please check your items carefully before they are used or opened. Keep your receipt or order number, which can be found on your invoice and on order confirmation e-mail. You might need it as proof of purchase in the event of any after-sales queries.

Our Returns Policy

7 Days no questions asked guarantee.

• If you change your mind and want to return something within 7 days of receipt, that’s fine. (We believe our products are great – so why would you want to return it anyway?) You will need to follow our simple returns procedure. see below.
• Any unwanted returns must be unopened, completely sealed, unused and returned to us in good condition. We will make a full refund of the price of the product (excluding delivery cost) to you.
• After 7 days, we cannot make refunds if the goods are not faulty.

Faulty items

• If on inspection of your order you find it is faulty and you wish to return the item, please follow the returns procedure explained below.

In all cases

• Please ensure that when returning goods to us you use a reliable delivery service that can provide evidence that they have delivered the goods back to us.
• Please also ensure that they are packed with sufficient care to ensure damage does not occur in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier.
• Assuming the above conditions are met, we will offer a replacement or credit your payment card for the full amount of the goods (excluding return delivery costs) within 30 days of your return.
• Return postage cannot be refunded under any circumstances.
• If you wish to return an item then email us at sales@rootgrow.co.uk with a brief description of why you would like to return the item and confirm that the item has not been opened and that all seals are still intact.
• This email should contain the full name of the person who placed the original order along with the address. You will then recieve an email confirming receipt of your email.
• Please allow 3 working days for our customer services to process this and respond to you on how to return the item back to us for a refund/replacement.

Useful Information

• Please note that you will be responsible for the cost of postage back to us if you are returning an unwanted item. Upon receipt of the item (and as long as the above criteria are met), a refund for your order minus the delivery charge will be issued.